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SMS program

How Squatch CC uses text messages.

Plain-language disclosure of our text-message program: who sends, what we send, how you opt in, and how to stop.

Squatch Stack customer care

+1 888-344-3607

Text us or call this toll-free number, the customer-care line for the Squatch Stack shop and our projects. Messages are sent by Squatch.CC LLC (Springfield, Missouri, United States) through Twilio, our messaging provider. You start the conversation; we reply only in that conversation.

Hearth Help

+1 877-853-1986

Text or call this toll-free number for help with Hearth, our home hub, whether you own one or look after someone who does. It is run by the same company, under the same rules as the line above: you start the conversation, a person replies in that conversation only, and we never text first.

How you opt in

Text us at +1 888-344-3607 (shop and projects) or +1 877-853-1986 (Hearth Help). By texting us you agree to receive replies from Squatch Stack about your message, order, project or Hearth system, in that conversation only. We never add you to a marketing list. Texting the keyword START also works.

A person reads every text and writes every reply. Our first reply to you starts with "Squatch Stack:" and ends with:

"Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

If you text START, you get this automatic confirmation: "Squatch Stack: You are opted in. We only reply to your texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

What we send

  • Replies to your questions about the shop, an order or a project.
  • Order and project updates you ask about.
  • Answers about your Hearth system, if you texted Hearth Help.

We do not send marketing blasts, promotional campaigns, or third-party offers over SMS. We never text first: if you haven't texted us, we won't text you.

Message frequency & carrier costs

Replies only; frequency varies with your conversation. If you don't text us, you won't hear from us over SMS.

Msg & data rates may apply. Squatch CC does not charge for messages, but your mobile carrier's standard message and data rates apply to every text you send or receive from us.

How to stop (opt out)

Reply STOP to any message from us and you will receive one final confirmation text, then no further messages. You can also opt out at any time by emailing [email protected] with the subject line STOP SMS and the mobile number you'd like removed.

Standard keywords we recognize: STOP, END, CANCEL, UNSUBSCRIBE, QUIT.

How to get help

Reply HELP to any message from us and you'll receive a short text with our support address. You can also reach a human directly at [email protected].

Privacy & sharing

Mobile numbers you text from are used only for the messages described above. We do not share, sell, or rent your mobile number, or your consent to receive SMS from us, to any third party for marketing purposes. Numbers are transmitted only to Twilio, our messaging provider, strictly to deliver the messages you asked for; Twilio acts only as our processor. Texts reach us by email through our own relay. See our Privacy Policy for the full posture.

Program details at a glance

  • Program name: Squatch Stack customer care
  • Number: +1 888-344-3607 (call)
  • Sender: Squatch.CC LLC, Springfield, Missouri, United States
  • Message types: Replies to your questions, order and project updates you ask about. No marketing.
  • Frequency: Replies only; varies
  • Cost to recipient: Msg & data rates may apply (per your carrier)
  • Opt-in method: You text +1 888-344-3607 (or the keyword START). We reply only in that conversation.
  • Opt-out keyword: STOP (also END, CANCEL, UNSUBSCRIBE, QUIT)
  • Help keyword: HELP
  • Support contact: [email protected]
  • Provider: Twilio (toll-free messaging)
  • Program name: Hearth Help
  • Number: +1 877-853-1986 (call)
  • Sender: Squatch.CC LLC, Springfield, Missouri, United States
  • Message types: Replies to your questions about your Hearth home hub. No marketing.
  • Frequency: Replies only; varies
  • Cost to recipient: Msg & data rates may apply (per your carrier)
  • Opt-in method: You text +1 877-853-1986 (or the keyword START). We reply only in that conversation.
  • Opt-out keyword: STOP (also END, CANCEL, UNSUBSCRIBE, QUIT)
  • Help keyword: HELP
  • Support contact: [email protected]
  • Provider: Twilio (toll-free messaging)

Related pages

Last updated: 2026-10-15.